Question

What is the policy on guest safety in light of COVID-19?

Answer

At Mayfair Hotels, we are continuously monitoring the development of COVID-19 around the world and our number one priority is the well-being, health and safety of our guest and team members. We follow the guidelines and recommendations of local authorities. We have increased focus on hand hygiene within the hotel premises. We schedule regular disinfection of exposed surfaces such as door handles, card terminals and stair rails with anti-bacterial liquids

Question

I am under 18 years of age, can I stay with you without a guardian/parent?

Answer

Information about under-age reservations can be found under booking conditions. Click Here

Question

How do I cancel or make changes to my reservation?

Answer

Information about cancellations can be found under booking conditions. Click Here

Question

Can I book via the website without giving my debit card details?

Answer

Yes, you can book without prepaying your reservation. However, Payment must be paid at the time of booking at the hotel

Question

What do I do if I lose my reservation number?

Answer

Contact the hotel for assistance by calling 081-010-000-17